Emmanuel Vera
About Emmanuel Vera
Emmanuel Vera is a Senior Disability Claims Examiner/Consultant at MassMutual Financial Group in Springfield, Massachusetts, with a background in customer service and a degree in Economics from Westfield State University.
Company
Emmanuel Vera is currently employed at MassMutual Financial Group, based in the Springfield, Massachusetts Area. MassMutual is a well-established company in the financial services sector, providing a range of services including disability claims examination.
Title
Emmanuel Vera serves as a Senior Disability Claims Examiner/Consultant (Core Level) at MassMutual Financial Group. This involves evaluating and managing disability claims, ensuring compliance with regulations and company standards.
Education and Expertise
Emmanuel Vera studied Economics at Westfield State University, obtaining a Bachelor's degree from 2004 to 2008. This educational foundation has equipped him with analytical skills and an understanding of economic principles, which are applicable in his role in claims examination.
Professional Background
Emmanuel Vera has accumulated extensive experience in customer service and claims examination. He worked as a Customer Service Representative at J Crew from 2007 to 2011 and at American Eagle Outfitters from 2005 to 2008. Later, he transitioned to MassMutual Financial Group, where he served as a Customer Service Representative from 2008 to 2011. He then advanced to the position of Disability Claims Examiner from 2011 to 2016 before becoming a Senior Disability Claims Examiner/Consultant.
Projects and Collaborations
Emmanuel Vera has collaborated with the Robotics Department to develop and implement robotics solutions within the operations business unit. He has also worked with the Research and Development department on innovative technologies aimed at reducing costs for complex claims. Additionally, he has engaged with department leaders to create an innovative work environment and has developed and documented procedures for claim adjudication processes with a technical writer and other senior claim examiners.