Erik Rogalski
About Erik Rogalski
Erik Rogalski is the Senior Product Owner for CX Digital Customer Experience at MassMutual Financial Group, with a background in business analysis and eCommerce strategy.
Current Role at MassMutual Financial Group
Erik Rogalski is currently employed at MassMutual Financial Group as a Senior Product Owner in CX Digital Customer Experience at the Springfield, Massachusetts office. Erik is tasked with creating and implementing future-state roadmaps for digital customer experiences, particularly focusing on the Retiresmart.com customer retirement portal. His role includes auditing existing digital experiences and benchmarking them against competitors, formulating customer journey maps, and developing high-level concepts to improve the digital customer journey.
Previous Experience at Monster
Before joining MassMutual Financial Group, Erik Rogalski worked as a Senior Business Process Analyst at Monster in Weston, MA, from 2015 to 2016. During his tenure of one year, he focused on analyzing and improving business processes to enhance organizational efficiencies. His contributions involved process mapping, identifying improvement opportunities, and implementing process changes to optimize overall business operations.
Role at Staples
From 2014 to 2015, Erik Rogalski served as an eCommerce Analyst focused on User Experience Strategy, Benchmark & Audit at Staples in Framingham, MA. Over the course of one year, he was involved in user experience audits, strategizing user engagement methods, and benchmarking eCommerce performance. His responsibilities included assessing digital user experiences and aligning them with industry standards and competitive benchmarks.
Experience at The Hanover Insurance Group
Erik Rogalski has had various roles at The Hanover Insurance Group over a period spanning from 2007 to 2014. He started as a Trainer/Mentor where he provided guidance and training from 2007 to 2011. He then worked as a Business Analyst in the Small Commercial segment from 2011 to 2013, followed by the role of Business Analyst II in Marketing Operations from 2013 to 2014. His work focused on business analysis, operational improvements, and mentoring team members.
Education and Certifications
Erik Rogalski studied Finance at the University of Massachusetts and earned his Bachelor's degree from 2004 to 2007. He is certified as both a Scrum Product Owner (CSPO) and a ScrumMaster (CSM), demonstrating his expertise in agile methodologies and product ownership. These qualifications support his ability to manage and lead agile product development teams effectively.