Francisco Urrutia
About Francisco Urrutia
Francisco Urrutia is a Senior Customer Service Representative and Registered Representative at MassMutual in Phoenix, Arizona, with a diverse background in regulatory compliance, customer service, and operations management.
Current Role at MassMutual
Francisco Urrutia is currently working at MassMutual as a Senior Customer Service Representative and Registered Representative in the Phoenix, Arizona Area. His role involves handling client inquiries, providing solutions to customer issues, and assisting in retirement planning. His diverse skill set also aids him in navigating complex customer service scenarios and ensuring regulatory compliance.
Previous Experience at PayPal
Francisco Urrutia worked at PayPal in multiple capacities, including as a Regulatory Compliance Agent from 2014 to 2016 and as a Customer Service Collection Specialist from 2011 to 2014. These roles contributed to his strong background in regulatory compliance and anti-money laundering, enhancing his understanding of financial regulations and customer service strategies.
Experience in Rice Milling and Laboratory Management
Prior to his career in customer service, Francisco Urrutia gained significant experience in the agricultural industry. He worked as a Laboratory Manager at ARROZGUA from 2000 to 2004 and as an Operations Manager at Arrocera San Francisco S.A. from 1996 to 2000, both in Guatemala. He developed expertise in rice milling and laboratory management, showcasing a unique skill set that is uncommon in the customer service industry.
Education Background
Francisco Urrutia holds an Associate of Arts and Sciences (A.A.S.) degree in Communication, General from Glendale Community College, obtained between 2012 and 2014. He also achieved an Associate's degree in General Studies from Coactemalan in 1990. His academic background complements his professional experience, providing him with strong communication skills essential for customer service roles.
Specialization in Retirement Planning and Regulatory Compliance
In addition to his customer service expertise, Francisco Urrutia specializes in retirement planning and regulatory compliance. His focus on these areas indicates a versatile skill set, allowing him to address a wide range of client needs and ensure adherence to financial regulations.