Gabriel Borthwick
About Gabriel Borthwick
Gabriel Borthwick is the Head of Customer Experience & Communications Compliance at MassMutual, with extensive experience in managing electronic communications risks and fostering a culture of compliance.
Current Role at MassMutual
Gabriel Borthwick currently serves as the Head of Customer Experience & Communications Compliance at MassMutual. He operates out of the office located at One Marina Park Drive, Boston, MA 02210. In this position, he oversees the company's efforts to ensure that communications and customer interactions adhere to regulatory standards. His role involves managing risks associated with electronic communications and fostering a culture of compliance within the organization.
Prior Experience at MetLife
Before joining MassMutual, Gabriel Borthwick held multiple roles at MetLife, including Assistant Vice President from 2005 to 2016 and Compliance Consultant / Director from 1999 to 2005. In these roles, he gained extensive experience in compliance consulting and management, helping the company navigate regulatory landscapes in the Greater Boston Area. His tenure at MetLife spanned 17 years, contributing significantly to his expertise in regulatory compliance and risk management.
Educational Background
Gabriel Borthwick attended Boston College from 1992 to 1996, where he earned a Bachelor's Degree with studies focused on Philosophy and English. Prior to this, he studied at Glastonbury High School from 1990 to 1992 and Wachusett Regional High School from 1988 to 1990. His academic background laid the foundation for his analytical and ethical approach to compliance and communications in the financial services industry.
Specialized Expertise
Gabriel Borthwick specializes in managing electronic communications risks both within and outside the United States. His expertise includes data aggregation, mining, and modeling to produce actionable risk-based reports for surveillance purposes. He adeptly balances regulatory requirements with the needs for business innovation in a fast-paced digital environment. Moreover, he focuses on the importance of ethics to foster a culture of compliance and addresses both retail and institutional distribution challenges in the financial services sector.