Heather Cervantes
About Heather Cervantes
Heather Cervantes is an Operations Support Specialist at MassMutual in Phoenix, Arizona, with a background in dispatch and console analysis, and a co-founder of a videography company.
Title
Heather Cervantes serves as an Operations Support Specialist at MassMutual, operating in the Phoenix, Arizona area. This role involves providing essential support to ensure smooth operations within the organization, leveraging her expertise in customer service and technical skills.
Past Work Experience
Heather Cervantes brings a wealth of experience from her previous roles. She worked at AT&T as a Dispatch Agent from 2014 to 2018 in Phoenix, AZ. Prior to that, she served as a Console Analyst at American Express from 2000 to 2004. These roles have helped her develop a solid foundation in operational support and client services.
Education and Expertise
Heather Cervantes studied Computer and Information Sciences, General at the University of Phoenix, where she attended from 2001 to 2003. This educational background provided her with essential technical knowledge and skills that are crucial for her current role at MassMutual.
Entrepreneurial Ventures
Heather Cervantes co-founded a videography company, demonstrating her entrepreneurial spirit and a passion for creative media. This initiative highlights her ability to manage business operations and generate innovative solutions.
Skills and Competencies
Heather Cervantes possesses strong written and verbal communication skills, essential for providing exceptional customer service. Her keen eye for detail ensures high-quality operations support. She also has a strong motivation to succeed and a passion for learning new computer systems.