Heather Cox
About Heather Cox
Heather Cox is a Digital Customer Care Specialist at MassMutual with extensive experience in customer service and operations across various industries. She has worked in finance, healthcare, and retail, demonstrating long-term commitment and versatility.
Digital Customer Care Specialist at MassMutual
Heather Cox currently serves as a Digital Customer Care Specialist for MassMutual, a role she began in November 2020. Working remotely, she emphasizes high-quality and meticulous customer care, adopting a 'White Glove Customer Service' approach. Her responsibilities include managing digital interactions with customers to enhance their experience and resolve any inquiries or issues effectively.
Previous Roles at Brighthouse Financial and MetLife
Prior to joining MassMutual, Heather worked at Brighthouse Financial as an Underwriting Coordinator from 2017 to 2020. Her role involved coordinating underwriting processes and ensuring compliance with company policies. Before that, she was employed by MetLife from 2014 to 2016 as a New Business Specialist, Case Management, and Underwriting Assistant. In these roles, she streamlined new business processes and supported underwriting activities, thereby enhancing operational efficiency.
Kinetic Concepts Experience
Heather spent nearly a decade at Kinetic Concepts, where she took on multiple roles, including Medicare Order Fulfillment Team Lead from 2005 to 2014. Her long-term commitment to the company highlights her versatility and ability to adapt to different responsibilities. This experience equipped her with a solid background in healthcare operations and customer service.
Early Career in Customer Service and Teaching
Heather's career began in the early 2000s with various positions in customer service and teaching. She worked at Harris Teeter, The Goddard School, and Children's World in Charlotte, North Carolina, as well as Beauty Brands and Earth Fare. These roles provided her with a diverse skill set, ranging from frontend customer service to administrative tasks and teaching.
Educational Background
Heather studied at The Art Institute of Charlotte for a year, followed by a year at Central Piedmont Community College. Her educational background, coupled with her extensive work experience, has provided her with a well-rounded skill set applicable to various industries.