Heather Sin
About Heather Sin
Heather Sin is the Director of Product Operations at MassMutual, with a background in business intelligence and product operations. She has held various roles at MassMutual, Carbonite, Wellington Management, and Northeastern University.
Current Role at MassMutual
Heather Sin currently holds the position of Director of Product Operations at MassMutual, having joined in December 2022. In this role, she oversees the product management lifecycle, ensuring that product operations align with the company's strategic goals. Her responsibilities include coordinating product launches, streamlining operational processes, and improving product performance metrics.
Previous Roles at MassMutual
Prior to her current position, Heather Sin served as a Business Intelligence Developer at MassMutual from 2020 to 2022. In this role, she was responsible for developing and managing business intelligence solutions, analyzing data to inform business decisions, and improving data reporting processes. Her work in business intelligence provided a strong foundation for her current role in product operations.
Experience at Carbonite
Heather Sin worked at Carbonite in various capacities. From 2019 to 2020, she was a Business Operations Analyst, focusing on optimizing business processes and improving operational efficiency. Earlier, from 2018 to 2019, she served as a Business Intelligence Data Analyst, where she analyzed complex datasets to support business decision-making processes. Both roles were based in the Greater Boston Area.
Educational Background
Heather Sin holds both a Master of Science (MS) and a Bachelor of Science (BS) from Northeastern University. She completed her Master's degree from 2015 to 2018 and her Bachelor's degree from 2013 to 2018. Her academic background in science and engineering has equipped her with strong analytical and research skills, which she has applied in various professional roles.
Early Career and Internships
Heather Sin has gained diverse experience through multiple roles early in her career. She worked as a Research Assistant at Northeastern University College of Engineering, focusing on Parkinson's research from 2013 to 2016. She also participated in the Operations Management Leadership Program at GE Energy Management in 2015. These early roles helped to build her foundational skills in research and operations management.