Hilary Coole
About Hilary Coole
Hilary Coole is the Digital Customer Care Director at MassMutual, with over 18 years of experience in customer care and management roles.
Current Position at MassMutual
Hilary Coole serves as the Digital Customer Care Director at MassMutual, a role she began in May 2021. In this position, she oversees digital customer care initiatives, ensuring high-quality service and customer satisfaction through digital channels.
Previous Role at Corporate Travel Management US
From 2018 to 2021, Hilary Coole worked as a Corporate Consultant at Corporate Travel Management US. During her three-year tenure, she was responsible for handling corporate travel needs, providing expert advice and support to clients.
Experience at Berkshire Hathaway
Hilary Coole was a Workers Compensation Specialist at Berkshire Hathaway from 2017 to 2018. Based in Wilkes-Barre, PA, she spent a year managing workers' compensation cases, ensuring compliance and proper handling of claims.
Role at WNS Global Services
Between 2014 and 2017, Hilary Coole held the position of Group Manager at WNS Global Services in Wilkes-Barre, PA. For three years, she led a team, focusing on management and operational efficiencies within the organization.
Extended Leadership at Travelocity
Hilary Coole's longest tenure was with Travelocity, where she worked from 2003 to 2014. Over these 11 years, she served as Lead Contact Center Supervisor in Wilkes-Barre, PA, managing customer relations and overseeing contact center operations.