Hilary Slivinski
About Hilary Slivinski
Hilary Slivinski is the Digital Customer Care Director at MassMutual with over 18 years of experience in customer care and management roles.
Title
Hilary Slivinski currently holds the position of Digital Customer Care Director at MassMutual.
Experience at MassMutual
Hilary Slivinski serves as the Digital Customer Care Director at MassMutual. She brings a wealth of experience in customer care and management to this role, where she focuses on leveraging digital transformation to enhance customer service experiences. Her extensive industry knowledge aids MassMutual in delivering high-quality digital customer care solutions.
Previous Roles at Corporate Travel Management US
Before joining MassMutual, Hilary Slivinski worked as a Corporate Consultant at Corporate Travel Management US from 2018 to 2021. During her three-year tenure, she applied her expertise in customer service management to support and improve corporate travel experiences for clients.
Experience at WNS Global Services
Hilary Slivinski worked as a Group Manager at WNS Global Services in Wilkes Barre, PA, from 2014 to 2017. In this role, she managed customer service operations and led customer service teams, enhancing operational efficiency and customer satisfaction.
Role at Travelocity
Hilary Slivinski spent 11 years at Travelocity as a Lead Contact Center Supervisor from 2003 to 2014. Based in Wilkes Barre, she gained extensive experience in contact center management and customer service within the travel industry, laying the foundation for her later roles in customer care management.
Career in Customer Care and Management
With over 18 years of experience in customer care and management roles, Hilary Slivinski has developed a strong background in leading customer service teams across various industries. She started her career in the travel industry and has since transitioned to financial services, consistently demonstrating her expertise in enhancing customer care through digital transformation and technology.