Holly Mendoza
About Holly Mendoza
Holly Mendoza is an RS Operational Analyst Expert at MassMutual Financial Group in Phoenix, Arizona, with extensive experience in service consulting and financial services.
Title and Current Role
Holly Mendoza is currently employed as an RS Operational Analyst Expert at MassMutual Financial Group in Phoenix, Arizona. In this role, she runs daily queue update reports and sends them to the team. She cross-trains colleagues on various work items within the department. Holly also assists with internal testing and is actively involved in more complex projects and assignments.
Professional Experience
Holly Mendoza has a robust professional background in various service-oriented positions. Before her current role, she worked at The Hartford as a Service Consultant from 2008 to 2013 in Phoenix, Arizona. Prior to that, she was a Senior Service Specialist at MFS Investment Management from 2006 to 2008, also in Phoenix. Holly’s extensive experience began at Gateway Chevrolet, where she served as a Service Cashier / Warranty Clerk Assistant from 2002 to 2008 in Avondale, Arizona.
Education and Certifications
Holly Mendoza completed her high school education at Apollo High School, where she studied from 1995 to 1999. She then pursued a certification as a Nail Technician at the Academy of Nail Technology, completing the program between 1999 and 2000.
Committee Roles and Additional Responsibilities
Within her current role, Holly is an active member of several committees and liaison groups. She is part of the Kicked in Error/Quality Control Liaison group and attends all relevant meetings. Holly is a member of the forms committee, where she reviews forms and provides feedback for improvement. Additionally, she participates in the Employee Engagement Committee and contributes to efforts to reduce fraud within the department.
Remote Work and Regional Responsibilities
Holly Mendoza is effectively working full-time remote and holds the unique position of being the only employee on her team located on the West Coast. This role requires Holly to manage specific regional responsibilities and ensures cohesion with her team despite the geographical distance.