J. Adam Chism, Msop
About J. Adam Chism, Msop
J. Adam Chism is the Director of PRT Digital Strategy and Operational Workflow at MassMutual in Enfield, Connecticut, with extensive experience in pension risk transfer operations and process automation.
Current Role at MassMutual
J. Adam Chism serves as the Director of PRT Digital Strategy and Operational Workflow at MassMutual. In this role, he is responsible for overseeing the development and execution of digital strategies and improving operational workflows within the Pension Risk Transfer (PRT) sector. Based in Enfield, Connecticut, Chism plays a pivotal role in enhancing the efficiency and effectiveness of MassMutual's PRT operations.
Previous Roles at MassMutual
J. Adam Chism has held several significant positions at MassMutual. He was the Senior Director of Pension Risk Transfer Operations from 2019 to 2020 and the Director of Pension Risk Transfer Operations from 2017 to 2019. Before these roles, he worked as the Director Defined Benefits - Payment Services from 2016 to 2017 and served as the Change Lead in 2016. Chism also worked as a Change Agent Consultant from 2014 to 2016 in Springfield, Massachusetts.
Consulting Experience at The Hartford
Before joining MassMutual, J. Adam Chism gained valuable experience at The Hartford. He worked as a Consultant - Six Sigma from 2013 to 2014, focusing on process improvement and efficiency. Prior to this, he held the roles of Region Analyst in 2012 and Senior Performance Analyst from 2011 to 2012. Chism began his tenure at The Hartford as an Associate Plan Manager, later becoming a Plan Manager I.
Education and Academic Background
J. Adam Chism holds a Master's degree in Industrial and Organizational Psychology from the University of Hartford, obtained between 2016 and 2018. Additionally, he earned a Bachelor of Science in Management from both Central Connecticut State University, where he studied from 2002 to 2007, and American International College, from 2001 to 2002. He completed his high school education at Suffield High School, graduating with General Studies in 2001.
Process Improvement and System Upgrade Initiatives
Throughout his career, J. Adam Chism has led several key projects aimed at improving operational efficiency. At MassMutual, he led the implementation and execution of a primary payment system upgrade and introduced new data analytics tools for demand and capacity management. These initiatives have significantly transformed processing standards. He also enhanced the annuitant estimate package output, enabling faster service level agreements, and developed cross-organizational relationships to centralize operational functionality.