Jamie Dowd
About Jamie Dowd
Jamie Dowd is an Account Manager at MassMutual in the Springfield, Massachusetts Metropolitan Area, with extensive experience in case management and project leadership roles across various companies.
Current Role at MassMutual
Jamie Dowd currently works as an Account Manager at MassMutual in the Springfield, Massachusetts Metropolitan Area. In this role, Jamie is responsible for balancing a pending caseload with various projects. Jamie also facilitates the learning program for MMSD Account Managers and interfaces with BGA partners, the direct team, and internal departments through multiple calls and meetings.
Previous Positions at MassMutual
Before becoming an Account Manager, Jamie Dowd served as a Life New Business Case Manager at MassMutual for 9 months from 2022 to 2023. In this capacity, Jamie played a crucial role in mentoring new hire case managers and collaborated with the training team to enhance and design the Account Manager training program. Additionally, Jamie assisted in defining role responsibilities and created a process map for the new role of Account Manager.
Experience at Carroll Enterprises, Inc.
Jamie Dowd worked at Carroll Enterprises, Inc. as a Case Manager II from 2019 to 2022, remotely managing responsibilities over a span of 3 years. This role allowed Jamie to further hone skills in case management, adding valuable experience to their professional background.
Tenure at Symetra
Jamie Dowd had two roles at Symetra, first as a Relationship Case Manager from 2016 to 2018, and later as a Sr. Case Manager from 2018 to 2019. During this period, based in Farmington, CT, Jamie managed client relationships and worked in a hybrid model. This experience helped to build a strong foundation in client management and case processing.
Career at MetLife
Jamie Dowd's career at MetLife spanned multiple roles from 2006 to 2013 in Bloomfield, CT. Starting as a National Accounts Case Manager/Underwriting Assistant, Jamie progressed to Team Lead - Case Management, and eventually took on roles as Business Analyst and Project Manager. As a Supervisor, Jamie led business analysis and project management tasks, contributing significantly to the company’s operations over a three-year period.
Role at AXA US
From 2014 to 2016, Jamie Dowd worked at AXA US in Farmington, CT, serving as Relationship Case Manager/Premier Relationship Consultant. In this role, Jamie managed high-value client relationships, underlining a consistent competency in case and relationship management.
Early Career at The Hartford
Jamie Dowd's professional journey began at The Hartford, where Jamie worked from 2000 to 2006 in Avon, CT, as part of the Solutions Team. This early experience was critical in shaping Jamie's skills in solutions and case management within the insurance sector.