Jasmin Soto
About Jasmin Soto
Jasmin Soto is a Quality Assurance Specialist at MassMutual Financial Group in Springfield, Massachusetts, with extensive experience in the retirement and financial industry.
Title and Current Role
Jasmin Soto currently holds the title of Quality Assurance Specialist at MassMutual Financial Group, based in the Springfield, Massachusetts area. In her role, she provides concierge services for Blue Chip agents, assists top agents with new business cases and application processes, and acts as a liaison for internal clients. Her responsibilities include conducting Quality Assurance reviews of Spanish Representatives and developing standard work procedures for annuity Blue Chip services.
Education and Expertise
Jasmin Soto studied at Rockland Community College from 1997 to 1999, where she earned an Associate's degree in Business Management as well as an Associate's degree in Business Administration and Management, General. Her academic background provides a solid foundation for her expertise in the financial and business management sectors. Jasmin also has extensive experience in training Spanish Representatives and developing specialized training materials for Spanish calls.
Previous Work Experience
Jasmin Soto worked as an Administrative Assistant at Fallani & Cohn from 1997 to 2000. Her responsibilities in that role included various administrative tasks, which likely provided her with valuable skills and experience in organizational and office management that she has carried forward into her career in Quality Assurance.
Experience in Retirement and Financial Industry
With 14 years of experience in the retirement and financial industry, Jasmin Soto has worked within service, management, and training roles. Her work involves researching and managing complex service escalations in a regulated environment, serving as a Conservation champion for her team, and training new representatives. Jasmin is particularly passionate about Spanish Assistance, Training, and Representation in the financial field.