Jason Meunier
About Jason Meunier
Jason Meunier is the Head of MML Elite Services at MassMutual in Phoenix, Arizona, with extensive experience in investment operations, customer service, and management.
Current Title and Role
Jason Meunier is currently serving as the Head of MML Elite Services at MassMutual. Based in Phoenix, Arizona, he leads the team with a focus on customer-centric process improvements and operational excellence. His leadership emphasizes risk mitigation, change management, and talent acquisition.
Previous Roles at MassMutual
Jason Meunier has a long history with MassMutual, having held various positions over nearly two decades. He served as the Investment Operations Director for MML Investors Services for nine years from 2012 to 2021 in Phoenix, Arizona. Prior to that, he was the Associate Director in several service areas, including Treasury & Mail Services and Representative Services in Springfield, Massachusetts Area. He also worked as the Associate Director of Life Service Center and began his career at MassMutual as a Customer Service Representative.
Educational Background
Jason Meunier holds a Master's of Business Administration (MBA) from the Isenberg School of Management at UMass Amherst, completed from 2004 to 2006. He also studied for a year at McGill University in Business Administration and Management in 2001-2002. Additionally, he earned a Bachelor's degree in Business Administration and Management from Framingham State College, graduating in 2003.
Professional Certifications and Skills
Jason Meunier holds multiple FINRA certifications, including Series 7, Series 24, Series 6, Series 26, Series 4, and Series 53. He also has a strong background in Lean Six Sigma, which he leverages for process improvement initiatives. His expertise spans customer service, broker dealer operations, and management, making him proficient in hiring and recruiting high-quality personnel.
Process Improvement and Risk Management
Throughout his career, Jason Meunier has specialized in process improvement and risk mitigation. He utilizes Lean Six Sigma methodologies to streamline operations and enhance customer satisfaction. His approach to change management ensures that transitions are smooth and risks are minimized.