Jason Pearlman
About Jason Pearlman
Jason Pearlman is an IT Customer Service Specialist at MassMutual Financial Group and an Advanced Repair Agent at Geek Squad in Holyoke, MA.
Current Roles at Geek Squad and MassMutual
Jason Pearlman currently holds dual roles, working as an Advanced Repair Agent at Geek Squad in Holyoke, MA, and as an IT Customer Service Specialist at MassMutual Financial Group in Springfield, Massachusetts Area. These roles leverage his extensive experience in technology repair and customer service.
Previous Positions at Best Buy
Jason Pearlman has extensive experience with Best Buy, having served in various impactful positions. He worked as a Magnolia Home Theater System Designer in Hartford, Connecticut, from 2014 to 2015. Prior to that, he was the Assistant Store Manager in Holyoke, MA, from 2013 to 2014. His career at Best Buy also included a key role in the Geek Squad as Deputy of Counter Intelligence from 2012 to 2013 and as a Home Theater Installer (Double Agent) from 2007 to 2012 in the New Hampshire/Worcester, MA area.
Long-term Commitment with Geek Squad
Jason Pearlman has been associated with Geek Squad in various capacities since 2007. His roles have included being a Home Theater Installer (Double Agent), Deputy of Counter Intelligence, and currently, an Advanced Repair Agent. This long-term involvement highlights his expertise in technology repair and dedication to delivering high-quality customer service.
Educational Background in Criminal Justice
Jason Pearlman studied at Hesser College, where he earned an Associate's degree in Criminal Justice/Law Enforcement Administration from 2005 to 2007. His educational background provides a strong foundation in systematic and analytical thinking, beneficial in his technology repair roles.
Process Improvements and Team Guidance
In his tenure at Geek Squad, Jason Pearlman has implemented significant process improvements aimed at enhancing efficiency in assessing, testing, and performing repairs. He also served as a brand ambassador for both Geek Squad and Best Buy, ensuring their high standards of customer service and brand representation were consistently met. Additionally, he guided colleagues effectively in utilizing company resources to meet customer needs comprehensively.