Jeff Desrochers
About Jeff Desrochers
Jeff Desrochers is the Business Director of Operational Management at MassMutual, with extensive experience in IT and operational roles across various organizations.
Title: Business Director Operational Management
Jeff Desrochers currently holds the position of Business Director - Operational Management at MassMutual. In this role, he oversees various facets of operational efficiency within the company. His responsibilities include managing workflows, ensuring compliance with operational standards, and driving strategic initiatives aimed at optimizing business processes.
MassMutual Career Experience
Jeff Desrochers has a robust history with MassMutual, spanning multiple roles over several years. From 2015 to 2021, he held various positions, including Systems Consultant for three years and Service Request Consultant/Operational Queue Management for another three years, all based in the Springfield, Massachusetts Area. Earlier, he served as an ITCS Helpdesk/Queue Manager for six months in 2015.
Previous Roles in Technology and IT
Prior to his tenure at MassMutual, Jeff Desrochers worked at several organizations in technology and IT roles. He worked as an Information Technology Specialist at O&G Industries from 2014 to 2015 and as Information Systems Support at Torrington Savings Bank from 2013 to 2014. From 2010 to 2012, he was a Digital Evidence Analyst and IT Technician for the Cornelius Police Department and Town Of Cornelius, respectively. His experience also includes roles such as Network Technician at Litchfield Public Schools and Network Administrator at Hopkins School.
Educational Background in IT and Networking
Jeff Desrochers has a solid educational background in IT and networking. He studied at New Horizons Learning Center, where he focused on CISCO's ICND-1 & ICND-2 courses toward CCNA certification, completing them in 2009. Additionally, he achieved COMPTIA Network+ Certification in 2008 from the same institution. These courses have equipped him with the necessary skills to manage and implement complex network systems.
Skills and Professional Attributes
Jeff Desrochers is noted for his ability to adapt quickly to new technologies and his proficiency in explaining technical solutions to non-technical individuals. He has demonstrated success in managing and implementing enterprise networks, and he possesses excellent communication skills that facilitate effective collaboration with peers and management. Known for his willingness to assist and patience, Jeff is a motivated, technology-savvy self-starter with a reputation for being a reliable professional in his field.