Jefferson Lynch
About Jefferson Lynch
Jefferson Lynch is the Director of Life New Business & Customer Care at MassMutual in Waukee, IA, with over 20 years of experience in customer relations and operational management across various insurance sectors.
Company: MassMutual
Jefferson Lynch is currently serving as the Director of Life New Business & Customer Care at MassMutual. Based in Waukee, IA, he plays a pivotal role in managing new business operations and customer care services for the life insurance division. His responsibilities include overseeing customer relations, ensuring high standards of operational efficiency, and managing team performance to meet MassMutual's strategic goals.
Title: Director Life New Business & Customer Care
As the Director of Life New Business & Customer Care at MassMutual, Jefferson Lynch leverages his extensive expertise in customer relations and operational management. He focuses on optimizing high-volume claim processing and maintaining customer-centric call centers. Additionally, his role involves strategic planning to enhance business systems, performance development, and ensuring continuous improvements in productivity and quality.
Previous Experience: Global Atlantic Financial Group
Before joining MassMutual, Jefferson Lynch was the Vice President of Life Operations at Global Atlantic Financial Group. Serving from 2017 to 2021 in Des Moines, Iowa, he was responsible for overseeing life insurance operations and implementing process-driven inventory management. His expertise in dispute resolution and team building were vital in enhancing the overall productivity and quality of the company's operations.
Previous Experience: UnitedHealth Group
From 2011 to 2017, Jefferson Lynch worked at UnitedHealth Group as the Associate Director for Optum Payment Integrity. In this role in West Des Moines, IA, he concentrated on operational accounting and handling high-volume claim processing. His management skills contributed to the optimization of business processes and the development of effective policies and procedures.
Education and Expertise
Jefferson Lynch holds an MBA from Drake University, which he completed from 1998 to 2001 with a GPA of 3.9. He also earned a Bachelor of Arts in Business Administration with a focus on Finance and Accounting from Wartburg College from 1991 to 1995. His educational background has provided him with a solid foundation in business systems implementation, performance development, and strategic planning. With over 20 years of experience, he specializes in operational efficiency across Annuities, Life, and Health Insurance, and is skilled in recruiting, mentoring, and developing management teams.