Jessica Merson
About Jessica Merson
Jessica Merson is an Emerging Markets Account Manager at MassMutual and a Customer Service Manager at Empower Retirement, known for her innovative thinking and extensive experience in teaching and coaching.
Title
Jessica Merson holds the title of Emerging Markets Account Manager.
Current Roles at Empower Retirement and MassMutual
Jessica Merson currently works at Empower Retirement as a Customer Service Manager and at MassMutual as an Emerging Markets Account Manager. Her roles leverage her extensive background in customer service management and her ability to quickly adapt to customer needs.
Previous Positions at MassMutual
Jessica Merson has a rich history with MassMutual, where she worked as an Underwriting Case Specialist from 2016 to 2019 in Enfield, Connecticut, and as an Operational Support Specialist from 2013 to 2016 in Springfield, Massachusetts. Her work experience here added to her strong foundation in underwriting and operational support.
Early Career and Leadership Roles
Jessica Merson's early career includes working as a Summer Camp Director at the YMCA of Greater Boston in 2012, based in Malden, Massachusetts. Prior to this, she served for 13 years as Assistant Director at Stimulations Preschool in Monson, Massachusetts. These roles highlighted her leadership and organizational skills.
Education and Expertise
Jessica Merson attended Bay Path University, where she achieved a 3.89 GPA in Leadership and Organizational Studies. She also holds a degree in Communications from Framingham State University. Her academic background complements her extensive experience in teaching and coaching.