Jessica Moore
About Jessica Moore
Jessica Moore is the Voice of Customer Feedback Owner at MassMutual in Springfield, Massachusetts, with a background in instructional design and extensive experience in training and facilitating.
Title
Jessica Moore holds the position of Voice of Customer Feedback Owner at MassMutual. In her role, she operates from Springfield, Massachusetts, United States.
Education and Expertise
Jessica Moore studied at Mount Holyoke College where she achieved her Bachelor's degree. She furthered her education at the University of Wisconsin-Madison, securing a Master's degree. Her academic background provides a strong foundation for her career.
Work at MassMutual
Currently, Jessica Moore works at MassMutual as the Voice of Customer Feedback Owner. Her role involves leveraging customer feedback to drive process improvements. Her skills in training and facilitation enable her to effectively transform feedback into actionable insights for the company.
Background in Instructional Design
Jessica Moore has a robust background in instructional design. This expertise plays a crucial role in her current position where she needs to interpret and act on customer feedback efficiently.
Previous Experience as an Educator
Before her current role, Jessica Moore worked as an educator. This experience has honed her ability to understand and address diverse client needs, making her well-suited for her position that focuses on enhancing client experiences.