Jessica Prokop
About Jessica Prokop
Jessica Prokop is the Senior Director of Annuity Operations at MassMutual Financial Group, with over a decade of experience in leadership roles within operations and development sectors.
Current Role at MassMutual Financial Group
Jessica Prokop is currently serving as the Senior Director of Annuity Operations at MassMutual Financial Group in Springfield, Massachusetts. Since joining the company in 2018, she has played a critical role in streamlining annuity operations, leveraging her extensive experience in operations management and public policy. Her work focuses on enhancing operational efficiency and delivering high-quality services.
Experience at Springfield Technical Community College
Jessica Prokop held multiple leadership roles at Springfield Technical Community College. She served as the Director of Operations and Donor Relations from 2016 to 2018 and as the Director of Development and Foundation from 2014 to 2016. Prior to these roles, she was the Staff Assistant to the Vice President of Foundation and Workforce Development from 2013 to 2014. During her tenure, she focused on improving donor relations and streamlining operational processes.
Sales and Service Role at Varsity Brands
Between 2011 and 2013, Jessica Prokop worked as a Sales and Service Representative at Varsity Brands in Memphis, Tennessee. In this role, she developed strong sales acumen and customer service skills. Her responsibilities included managing client relationships and ensuring customer satisfaction, which she successfully transitioned into her later roles in operations and donor relations.
Educational Background
Jessica Prokop holds a Master’s degree in Public Policy from the University of Massachusetts Dartmouth, where she studied from 2017 to 2020. Additionally, she earned a Bachelor of Science in Business Management from Bay Path University. Her educational background in public policy and business management has significantly contributed to her understanding of operational efficiency and strategic planning.
Leadership and Industry Expertise
With over a decade of experience in leadership roles across different sectors, Jessica Prokop brings a unique blend of expertise to her current position at MassMutual Financial Group. Her diverse background includes roles in financial services and educational institutions, providing her with a wide-ranging perspective on operational management. Her expertise spans public policy, donor relations, and business management, all contributing to her effective leadership in annuity operations.