Jessica Rivers
About Jessica Rivers
Jessica Rivers is an Accounting Specialist at MassMutual with a diverse background in customer service and accounting. She has studied at multiple institutions, including Flagler College, University of Phoenix, and Southwest Florida College.
Current Role at MassMutual
Jessica Rivers is currently working at MassMutual. She serves as an Accounting Specialist in Springfield, Massachusetts. In addition, she also holds a position as a Customer Service Representative in Enfield, CT. Jessica joined MassMutual in November 2018, bringing her extensive experience in both accounting and customer service to the company.
Prior Experience at H&R Block
Before her current roles at MassMutual, Jessica Rivers worked at H&R Block as a Tax Pro. During her 11 months at H&R Block from 2016 to 2017, she specialized in tax preparation. This role helped her gain valuable experience in handling tax-related matters and further honed her accounting skills.
Customer Service Experience at Tervis
Jessica Rivers has six years of customer service experience, having worked at Tervis from 2011 to 2017. Her role as a Customer Service Representative at Tervis equipped her with significant expertise in customer interactions and service delivery, enhancing her ability to manage client relations effectively.
Educational Background in Accounting and Business
Jessica Rivers has a diverse educational background. She obtained her Bachelor of Applied Science (B.A.Sc.) in Accounting from the University of Phoenix, where she studied from 2016 to 2018. Additionally, she holds an Associate’s degree in Business Administration and Management from Southwest Florida College, achieved between 2010 and 2013. She also completed a course in Accounting and Business/Management at the same college from 2009 to 2013. Jessica initially studied at Flagler College from 2006 to 2008 and completed her high school education at North Port High School from 2001 to 2005.
Early Career Path
Jessica Rivers began her professional journey with a solid foundation in education and practical experience. After completing her high school education, she pursued various academic courses, including studies at Flagler College and Southwest Florida College. This diverse educational background allowed her to work in both customer service and accounting roles, including positions at Tervis and H&R Block, where she built her career before joining MassMutual.