John Lombardy
About John Lombardy
John Lombardy is a Customer Service Representative at MassMutual in Phoenix, Arizona, with a background in sales and insurance, and a Bachelor's degree in Business Administration from Oglethorpe University.
Current Role at MassMutual
John Lombardy is a Customer Service Representative currently working at MassMutual in the Phoenix, Arizona area. In his role, he focuses on engaging with customers to provide outstanding service and support, ensuring their needs are met efficiently and effectively. His efforts have been recognized, earning him the 'Employee of the Month' award twice for his exceptional service.
Professional Background and Previous Positions
John Lombardy has an extensive background in customer service, sales, and insurance. Prior to his current role at MassMutual, he worked as a Sales Advisor at DriveTime in Glendale, Phoenix from 2017 to 2018. He also held positions as an Insurance Specialist at Progressive Insurance from 2015 to 2016, and at USAA from 2012 to 2015. Additionally, he served as an Enrollment Specialist at EDMC for three years and as an Enrollment Advisor at Apollo Education Group for one year. Early in his career, he worked as an Advertising Sales Representative at Carma Productions, Inc. in the Greater Atlanta Area for five months in 2008.
Educational Background
John Lombardy studied Business Administration at Oglethorpe University, where he achieved a Bachelor's of Science degree. His academic background laid the foundation for his career in customer service and sales, equipping him with the necessary skills to excel in various roles across different industries.
Community Involvement and Volunteer Work
John Lombardy is actively involved in his community in the Phoenix area. He volunteers regularly at local community centers, where he provides career guidance and support. His commitment to community service extends to organizing multiple successful charity fundraising events, demonstrating his dedication to giving back and making a positive impact in his local community.
Contributions to Customer Satisfaction
While at MassMutual, John Lombardy developed a customer education program that significantly improved customer satisfaction scores by 20%. His initiative reflects his proactive approach to enhancing customer experiences and his commitment to continuous improvement in service delivery.