John N Costas
About John N Costas
John N Costas is the Global Capability Centers Lead for Workforce Planning at MassMutual, with extensive experience in IT relationship management and business transformation.
Current Role at MassMutual
John N Costas currently serves as the Global Capability Centers Lead in Workforce Planning at MassMutual in the United States. In this role, he is responsible for overseeing the strategic planning and optimization of global workforce capabilities. His focus includes ensuring efficient allocation and management of human resources to support the company's operational goals.
Previous Experience at MassMutual
From 2016 to 2020, John N Costas worked as an IT Account Relationship Executive at MassMutual in Springfield, Massachusetts. In this position, he managed IT relationships and was instrumental in bridging communication between various IT departments and business units. His efforts facilitated more seamless interactions and improved efficiency within the organization.
Professional Tenure at Cigna
John N Costas held the role of IT Business Relationship Management with the Infrastructure Services Group at Cigna from 2011 to 2016 in Bloomfield, CT. Over this five-year period, he developed and sustained significant IT relationships, ensuring that infrastructure services met the evolving needs of the business. His work provided strategic direction and oversight crucial for the operational stability of IT infrastructure.
Academic Background at Northeastern University
John N Costas studied at Northeastern University, where he earned a Bachelor of Science in Management and Marketing from 1979 to 1983. During his time at the university, he also pursued Business Administration and Management, General. His academic foundation laid the groundwork for his extensive career in business management and IT relationship leadership.
Industry Specializations and Certifications
John N Costas is well-versed in various critical business and IT practices. He holds certifications in Agile utilization, implementation, and product ownership. With over 20 years of experience in transforming customer service operations into internal sales associates, he specializes in fiscal optimization and cultural change within organizations. Recently, his work has also focused on platforms such as Workday, Service Now, and Nexthink.
Early Career and Executive Roles
In the earlier stages of his career, John N Costas served as Vice President of Inside Sales at Pinacor/Microage in 2000 for five months, and Vice President Central Sales at Vanstar from 1992 to 2000 in Indianapolis, Indiana. His leadership roles in these companies enabled him to develop and maintain complex business alliances with clients, partner organizations, and vendors, demonstrating his expertise in sales and business relationship management.