Joy Mastroianni
About Joy Mastroianni
Joy Mastroianni is a published author and Senior Service Specialist at MassMutual Financial Group, with a background in various industries and a passion for writing suspenseful romance novels.
Current Role at MassMutual Financial Group
Joy Mastroianni is currently employed at MassMutual Financial Group as a Senior Service Specialist and Published Author. Her role integrates her expertise in client services with her passion for writing. Joy balances her professional responsibilities with her literary pursuits, showcasing a unique skill set in both corporate and creative domains.
Previous Experience at The Hartford
From 2006 to 2012, Joy Mastroianni worked at The Hartford in Windsor, CT. During her six years with the company, she contributed to the success of the call center teams by organizing engaging activities as part of the spirit squad team. Her initiatives included interactive games, team competitions, bake sales, and food days aimed at enhancing team motivation and cohesion.
Earlier Career at Dick's Sporting Goods
Joy Mastroianni spent twelve years, from 1994 to 2006, at Dick's Sporting Goods. Her long tenure with the company highlights her dedication and ability to manage long-term professional commitments. The experience gained during this period played a significant role in shaping her customer service skills.
Educational Background
Joy Mastroianni has a strong educational foundation in Criminal Justice and Psychology. She earned an Associate's degree in Criminal Justice/Law Enforcement Administration from Springfield Technical Community College, where she studied from 1974 to 1976. Prior to this, she completed three years of college study in Psychology at Classical High School in Springfield, Mass, from 1971 to 1974.
Authorship and Published Works
Joy Mastroianni is a published author known for her suspenseful romance novel 'Mistaken Identity.' Her book delves into the themes of family protection and identity. She is currently promoting her upcoming book 'Chase the Wind,' which is set for release soon. Joy actively seeks feedback from her readers to enhance her writing and aims to secure a spot on the best sellers list.