Julie Hinkley
About Julie Hinkley
Julie Hinkley is a Business Engineer at MassMutual Financial Group with over 20 years of experience, having transitioned from customer service roles to project management and business engineering.
Current Title and Role at MassMutual Financial Group
Julie Hinkley currently works at MassMutual Financial Group as a Business Engineer. She has reached this role after numerous positions within the company and brings extensive industry knowledge and experience from her long tenure. Her current responsibilities likely involve business process engineering and the integration of innovative strategies to enhance operational efficiency.
Past Roles and Experience at MassMutual Financial Group
Julie Hinkley has accumulated over 20 years of experience at MassMutual Financial Group, commencing her journey in 1999 as a Customer Service Representative. She then advanced to Annuity Customer Service Specialist, a role she held from 2000 to 2005. From 2005 to 2009, she served as Project Manager Retirement Income, overseeing retirement income initiatives before progressing to her current role as a Business Engineer.
Educational Background
Julie Hinkley holds a Bachelor of Science (BS) in Marketing Communications & Advertising from Western New England College. She completed her degree between 1995 and 1999. Her academic background laid a strong foundation for her subsequent roles in customer service, project management, and business engineering.
Customer Service Expertise
With six years of dedicated experience in various customer service roles at MassMutual Financial Group, Julie Hinkley has developed a solid foundation in addressing customer needs and improving service processes. Her roles as Customer Service Representative and Annuity Customer Service Specialist provided her with extensive knowledge of customer service operations in the financial sector.
Project Management in Retirement Income
From 2005 to 2009, Julie Hinkley served as Project Manager for Retirement Income at MassMutual Financial Group. During this period, she was responsible for managing projects focused on retirement income solutions. Her experience in this role has equipped her with valuable skills in project management, specifically in the context of financial services and retirement planning.