Julie Rickis
About Julie Rickis
Julie Rickis is the Head of Customer Experience Development at MassMutual and holds a Master of Arts in History from George Mason University.
Current Position at MassMutual
Julie Rickis currently holds two significant roles at MassMutual. She is the Head of Customer Experience Development and also serves as the Assistant Vice President (AVP) of Customer Experience. Julie has been leading the Customer Experience Development team since June 2016, where she focuses on enhancing customer satisfaction and overall experience.
Previous Experience at Cigna
Julie Rickis has extensive experience in the customer experience sector. She worked at Cigna for a decade, from 1997 to 2007. During her tenure at Cigna, she held the role of Director. Her time at Cigna provided her with substantial experience and expertise in customer experience and leadership.
Education - Master of Arts from George Mason University
Julie Rickis holds a Master of Arts in History from George Mason University. Her postgraduate studies have equipped her with in-depth knowledge and analytical skills that contribute to her understanding of historical contexts and trends, which can be valuable in customer experience development.
Education - Bachelor of Arts from Roanoke College
Julie Rickis earned a Bachelor of Arts in English Language and Literature from Roanoke College. Her undergraduate education helped her develop strong communication and critical thinking skills. These skills have proven beneficial in her professional role, where clear communication and analysis are essential.