Kate Quinlan
About Kate Quinlan
Kate Quinlan is the Director of Life New Business & Underwriting at MassMutual Financial Group in Springfield, Massachusetts. She has extensive experience in various leadership roles within the company and holds a Master's degree in Human Resource Development from American International College.
Title and Current Position
Kate Quinlan holds multiple roles at MassMutual Financial Group where she serves as the Director of Life New Business & Underwriting, the Director of Operational Effectiveness, and simply the Director. She is based in the Springfield, Massachusetts area. In her key role, she is responsible for overseeing the underwriting of applications and the issuance of contracts.
Previous Roles at MassMutual Financial Group
Kate Quinlan has previously served in various capacities at MassMutual Financial Group. Notably, she was the Director of Life Claims from 2011 to 2013 in Enfield, CT. Between 2008 and 2009, she held the role of Director. From 2007 to 2008, she was the Relationship Manager for MMLISI. Additionally, from 2001 to 2008, she was the Service Center Manager and Director of the Service Center in the Springfield, Massachusetts Metropolitan Area.
Educational Background
Kate Quinlan received a Master of Arts in Human Resource Development from American International College, where she studied from 2004 to 2006. She also earned a Master’s degree in Human Resources Development from the same institution from 2003 to 2005. Additionally, she completed a Bachelor of Science in Communications from the University of Massachusetts Amherst, where she studied from 1972 to 1976.
Leadership and Team Oversight
In her current roles, Kate Quinlan oversees a team that includes Relationship Managers, Underwriters, Underwriting Case Analysts, and Case Managers. She works closely with General Agents, Agency New Business Coordinators, and Agents throughout the Life applications process. Her work includes daily updates to the huddle board and leading team huddles, reflecting her strong orientation towards leadership and customer service.
Involvement in Continuous Improvement
Kate Quinlan is actively involved in Continuous Improvement activities at MassMutual Financial Group. This includes contributing daily updates to the huddle board and leading team huddles. Her efforts are aimed at enhancing operational effectiveness and ensuring high standards in underwriting and customer satisfaction.