Kimberly Lanier
About Kimberly Lanier
Kimberly Lanier is a Team Lead at MassMutual in the United States, with extensive experience in various roles within the company and a strong background in business administration and management.
Role at MassMutual
Kimberly Lanier serves as a Team Lead at MassMutual in the United States. She has a long history with MassMutual, having worked there in various capacities. Her experience spans over multiple roles including Delivery Lead, Business Analyst, and Customer Service Representative among others. Lanier's tenure at MassMutual has equipped her with a versatile skill set and deep understanding of the organization's operational and strategic frameworks.
Previous Positions at MassMutual
During her extensive career at MassMutual, Kimberly Lanier has held several pivotal positions. She started as a Customer Service Representative from 2000 to 2008 in Springfield, Massachusetts Area. She then transitioned into roles such as Business Engineer, Change Readiness Consultant, and Business Operations Consultant. From 2015 to 2021, she worked as Business Analyst and Delivery Lead in Springfield, Massachusetts. Her experience within these roles involved responsibilities ranging from customer service and business engineering to change management and operations consulting.
Educational Background
Kimberly Lanier holds a Bachelor of Science in Business Administration and Management from the University of Phoenix, where she studied from 2003 to 2019. Prior to that, she earned an Associate's degree in Liberal Arts and Sciences, General Studies, and Humanities from Holyoke Community College, completing her studies there from 1994 to 1998. Her academic journey has provided a strong foundation in both general liberal arts and specialized business management.
Notable Projects and Initiatives
Kimberly Lanier has led a cross-functional team to implement a digital transformation project that resulted in a 20% increase in customer engagement metrics. She developed a comprehensive training program for new hires in the digital experience team, reducing onboarding time by 30%. Additionally, she spearheaded the integration of a new CRM system, thereby enhancing data accuracy and customer relationship management across MassMutual.
Awards and Presentations
Kimberly Lanier has been recognized for her contributions to digital initiatives at MassMutual. She received the 'Excellence in Leadership' award in 2021. In 2022, she presented at the Digital Experience Summit on the topic of 'Leveraging Technology for Enhanced Customer Journeys'. Lanier also authored an internal white paper on best practices for digital project management, which has been adopted company-wide.