Kimberly Miller Brown
About Kimberly Miller Brown
Kimberly Miller Brown is a Policyholder Services Technical Specialist at MassMutual Financial Group, known for her empathetic client solutions and positive outlook.
Current Position at MassMutual Financial Group
Kimberly Miller Brown is currently employed at MassMutual Financial Group as a Policyholder Services Technical Specialist. In this role, she focuses on providing solutions to policyholder inquiries, ensuring a high level of client satisfaction. Her expertise in the financial domain is reflected in her ability to manage complex platforms and processes effectively.
Previous Roles at MassMutual Financial Group
Before her current role, Kimberly held the position of USIG Service Center Representative - Annuities at MassMutual Financial Group from 2012 to 2015. Based in Enfield, Connecticut, she worked for three years addressing various client needs related to annuities, enhancing her skills in customer service and financial services.
Prior Work Experience
Kimberly's career includes experience as an Admissions Assistant at Tri-State CDL Training Center, Inc from 2009 to 2012, where she supported the admissions process. She also worked as a Holographic Administrator at Hazen Paper Company from 2007 to 2009. Her diverse roles have equipped her with a broad skill set in administration and client services.
Educational Background
Kimberly Miller Brown earned an MS in Publishing from Pace University, attending from 2009 to 2012. Prior to that, she received a BA in English/Communications from Massachusetts College of Liberal Arts, where she studied from 2001 to 2005. Her educational background provides a strong foundation for her professional accomplishments.
Awards and Recognition
Kimberly has been honored with the Continuous Improvement Award twice, once in 2016 and again in 2018. These awards recognize her commitment to enhancing processes and providing high-quality service. Her proactive approach has also allowed her to eliminate single person dependency on a complex financial platform, showcasing her problem-solving capabilities.
Guest Speaker Engagements
Kimberly has served as a guest speaker in Annuity Service Center classes, sharing her knowledge and insights with others in the field. Her participation in these educational sessions highlights her expertise and willingness to contribute to the professional development of her peers.