Kimberly Pothoff
About Kimberly Pothoff
Kimberly Pothoff is a Customer Service Specialist at Massmutual Financial Group in Springfield, Massachusetts, with over a decade of experience in customer service roles across various companies.
Title
Kimberly Pothoff currently holds the position of Customer Service Specialist at Massmutual Financial Group in Springfield, Massachusetts, United States. She has been with the company since November 2018, contributing to their customer service department.
Company
Massmutual Financial Group employs Kimberly Pothoff as a Customer Service Specialist. Massmutual is a well-established financial services company headquartered in Springfield, Massachusetts. Kimberly brings her extensive customer service experience to her role at Massmutual, helping to enhance customer satisfaction and engagement.
Education and Expertise
Kimberly Pothoff has a solid educational background in Business Administration and Liberal Arts. She studied Business Administration, Management at Holyoke Community College from 2004 to 2006. Prior to that, she attended the University of Massachusetts Amherst, where she studied Liberal Arts, Humanities, and General Studies for a year from 1997 to 1998. Her academic journey has equipped her with skills that are pertinent to her professional roles in customer service.
Previous Positions
Before joining Massmutual Financial Group, Kimberly Pothoff gained significant experience in customer service roles at various companies. She worked at Innovation Group North America as a Customer Service Representative from 2010 to 2013 in Schaumburg, Illinois. Prior to that, she spent a year at Azure Green as a Customer Service Representative from 2009 to 2010. Additionally, she served as an Independent Contractor for Johnson & Hill Staffing Services, Inc., in West Springfield, Massachusetts, from 2008 to 2010.
Professional Background
Kimberly Pothoff has built a career with over a decade of experience in customer service. Her professional journey includes roles in various industries and companies, showcasing her adaptability and proficiency in customer relations. Her comprehensive background demonstrates her commitment to providing excellent service and her ability to thrive in different work environments.