Kristin Smolski, MBA, Csm
About Kristin Smolski, MBA, Csm
Kristin Smolski, MBA, Csm, is a Scrum Lead Project Manager at MassMutual Financial Group with over 18 years of experience in Life Insurance Service, Operations, and IT Operations.
Current Title and Roles at MassMutual Financial Group
Kristin Smolski currently holds several pivotal positions at MassMutual Financial Group. She serves as a Scrum Lead Project Manager for the LTC & Annuity Core Field Delivery, a Product Owner for the Field Technology Experience Team, and a Change Agent Consultant in MM Technology. Her roles involve managing project delivery, product ownership, and facilitating technology experience improvements.
Past Roles in Toastmasters International
Kristin Smolski has been actively involved with Toastmasters International in various capacities. She served as the Vice President of Education and Interim President in 2020 for a period of five months. Prior to that, she was the Area Director from 2018 to 2019 in District 53, Division F, Area 63. She also led the MassMutual Toastmasters Club 5716 as President from July 2017 to June 2018.
Roles in Association of Change Management Professionals, New England Chapter
From 2020 to 2021, Kristin Smolski served as a Board Member at the Association of Change Management Professionals, New England Chapter. In this role, she contributed to various change management initiatives and supported the association's mission to advance the discipline and practice of change management.
Professional Experience and Background
Kristin Smolski has a diverse professional background spanning over 18 years in Life Insurance Service and Operations and IT Operations. She worked as a Customer Service Representative & Team Specialist at MassMutual Financial Group from 2002 to 2008. Earlier, she was an Administrative Assistant at Home & Community Health Services, Inc from 1998 to 2002. She is experienced in customer service, process improvement, operational support, business readiness, and change management.
Education and Certifications
Kristin Smolski holds an MBA in Entrepreneurial Thinking and Innovative Practices from Bay Path College, which she completed between 2012 and 2014. She also earned a Bachelor of Arts in Liberal Studies from Bay Path College, completing this degree over a span of 12 years from 2000 to 2012. Her educational background complements her extensive professional experience in the financial services industry.