Kristina Marie Cruz Morales
About Kristina Marie Cruz Morales
Kristina Marie Cruz Morales is a Customer Service Representative at MassMutual in Puerto Rico with over 7 years of experience in customer service across various industries.
Title and Current Employment
Kristina Marie Cruz Morales holds the title of Customer Service Representative at MassMutual. She has been with the company since November 2020 and is based in Puerto Rico. Her role involves interacting with customers to provide solutions and support, leveraging her strong communication skills.
Previous Work Experience
Before joining MassMutual, Kristina worked at Quirch Foods as a Sales Assistant from 2018 to 2020, located in San Juan, Puerto Rico. In this role, she was responsible for assisting the sales team and managing customer relationships. She also spent four years at The Ritz-Carlton Hotel Company, L.L.C. as an In-Room Dining Server from 2013 to 2017, gaining substantial customer service experience.
Educational Background
Kristina earned her Master's degree in International Business from Inter-American University of Puerto Rico - Metropolitan Campus, where she studied from 2020 to 2022. Prior to that, she completed her Bachelor of Business Administration (BBA) in Hotel Management at Universidad de Puerto Rico Recinto en Carolina from 2015 to 2018.
Customer Service Expertise
With over seven years of experience in customer service across the hotel, retail, and sales industries, Kristina has developed a versatile skill set. She has experience working both as an individual contributor and in supervisory roles. Her approach is known for being results-driven, team-oriented, and people-focused, underpinned by strong communication skills.