Kyle Shafer
About Kyle Shafer
Kyle Shafer is a Help Desk Specialist at MassMutual in Phoenix, Arizona, with over a decade of experience in customer support and technical assistance roles.
Current Position at MassMutual
Kyle Shafer is currently employed at MassMutual as a Help Desk Specialist in Phoenix, Arizona. He has been a part of the company for over six years. In his role, he provides technical assistance and customer support, utilizing his extensive experience in the field.
Previous Experience at Ricoh Americas Corporation
Kyle Shafer worked at Ricoh Americas Corporation in multiple capacities. From 2013 to 2015, he served as a Senior Associate Call Center, and from 2015 to 2017, he held the position of Associate Technician. During his tenure, he gained valuable skills in both technical support and customer service.
Role at First American Title
In 2013, Kyle Shafer worked at First American Title as an Escrow Support Processor for 11 months. This role included responsibilities in administrative support, highlighting his versatility in different professional environments.
Early Career at The Hartford
Kyle Shafer began his professional career in the insurance industry. From 2012 to 2013, he worked as a Claims Adjuster at The Hartford in Phoenix, Arizona. This initial experience provided him with a foundation in customer service and problem-solving.
Educational Background
Kyle Shafer studied at Arizona State University, where he earned a Bachelor's degree in Mathematics. He attended the university from 2007 to 2011, completing a comprehensive program that developed his analytical and problem-solving skills.
Career Transition from Insurance to Technology
Kyle Shafer transitioned from the insurance industry to technology support in 2013. This career shift marked the beginning of his extensive experience in customer support and technical assistance roles, which now spans over a decade.