Kylie Feldman
About Kylie Feldman
Kylie Feldman is the Head of Business Architecture & Continuous Improvement at MassMutual in Greater Boston.
Current Role at MassMutual
Kylie Feldman is currently the Head of Business Architecture & Continuous Improvement at MassMutual, located in the Greater Boston area. In her role, she oversees the formal business architecture department that she established. Additionally, Feldman has successfully rebuilt the continuous improvement practice within the company. She is also responsible for deploying a new engagement model across the enterprise, which focuses on delivering and tracking tangible value.
Professional Experience at MassMutual
Prior to her current position, Kylie Feldman served as the Head of Business Architecture at MassMutual from 2018 to 2020. During her tenure, she focused on strengthening the company's business architecture framework. Her efforts contributed to establishing a robust structure that supports strategic initiatives and continuous improvement practices.
Career at Travelers
Before joining MassMutual, Feldman worked at Travelers for several years in Hartford, Connecticut. From 2014 to 2018, she was the Director of Marketplace Insights, where she provided competitive intelligence and strategic consulting to leadership. Before that, from 2012 to 2014, Feldman held the role of Manager of Strategic Initiatives, where she established a team of secondary research managers and senior analysts to drive strategic projects.
Early Career and Other Roles
Earlier in her career, Kylie Feldman served as General Manager at Umbra Mgt. LTD. (2009-2010), Director of Operations at Sundance, LLC in Great Barrington, MA (2006-2009), and Lead Business Consultant at Berkshire Business Consultants in Berkshire County, Massachusetts (2004-2006). In these roles, she gained extensive experience in business operations and management.
Educational Background
Kylie Feldman holds an MBA from the Isenberg School of Management at UMass Amherst. She also holds a B.S. in Business from the University at Albany. Her academic credentials are complemented by multiple certifications in strategy, business architecture, and human-centered design, equipping her with a comprehensive skill set for her professional roles.