Lakeisha Norris, Itil
About Lakeisha Norris, Itil
Lakeisha Norris is the Institutional Technology Lead at MassMutual in Springfield, Massachusetts, with a background in product specialization and application support.
Title
Lakeisha Norris holds the position of Institutional Technology Lead at MassMutual in Springfield, Massachusetts, United States.
Company
Lakeisha Norris is currently employed at MassMutual, a company known for its extensive services in insurance and financial management.
Previous Employment
Before joining MassMutual, Lakeisha Norris worked at WideOrbit as a Product Specialist for NBCUniversal Media from 2012 to 2018. Prior to that, she served as an Application Support Analyst II at ESPN in Bristol, CT, from 2007 to 2012.
Education and Expertise
Lakeisha Norris studied Business Executive Management at Bay Path University, earning a Bachelor's Degree. Her expertise includes providing technical leadership and resolving complex business problems involving workflow and transactions.
Responsibilities and Leadership
At MassMutual, Lakeisha Norris manages an annual software maintenance forecast of $6 million. She also provides technical leadership and guidance to Delivery and Business teams, drives continuous improvement within the organization, negotiates release issues, and collaborates on change requests to ensure proper configuration item management.