Laura Wilcox
About Laura Wilcox
Laura Wilcox is a Relationship Manager at Massmutual Financial Group with over 20 years of experience in the financial services industry, specializing in client relationship management and operational efficiency.
Current Role at Massmutual Financial Group
Laura Wilcox currently serves as a Relationship Manager at Massmutual Financial Group in Springfield, Massachusetts. In her role, she is responsible for maintaining and enhancing client relationships, ensuring that clients' financial needs are met, and providing exceptional customer service. Her role focuses on client relationship management and operational efficiency.
Previous Positions at Massmutual Financial Group
Before her current position, Laura was a Business Operations Consultant at Massmutual Financial Group from 2014 to 2016 in Springfield, Massachusetts. During her tenure, she focused on optimizing business processes and implementing efficient operational strategies. This role built upon her experience in client services and operations.
Experience at First Mercantile
Laura Wilcox has an extensive history with First Mercantile, where she worked in various roles from 2001 to 2014. She started as an Operations Data Entry Specialist, then moved to a Data Operations role, and later became a Client Services Account Manager in Cordova, Tennessee. During her 13 years at First Mercantile, she honed her skills in data management, client services, and account management.
Roles at Advanceme, Inc.
At Advanceme, Inc., Laura held multiple positions, including Sales Operational Support Specialist, Funding Coordinator, and Renewals Funding Specialist, between 2006 and 2009 in Scarsdale, New York. Her responsibilities varied from sales support to coordinating funding processes, further developing her operational and client service capabilities.
Educational Background
Laura Wilcox completed her Bachelor of Business Administration with a focus on Business and Finance at The University of Memphis, from 2009 to 2015. Her academic background in business and finance provides a solid foundation for her career in the financial services industry.
Industry Expertise
With over 20 years of experience in the financial services industry, Laura has expertise in client relationship management, operational efficiency, and sales support. She has worked in various states, including Tennessee and New York, and brings a diverse perspective from her experience in both small firms and large financial institutions.