Laurel Jones
About Laurel Jones
Laurel Jones is a Product Manager in Data Science at MassMutual, with a background in analytics, client satisfaction, and marketing.
Current Role at MassMutual
Laurel Jones is currently serving as a Product Manager in Data Science at MassMutual. Her role involves overseeing the development and implementation of data-driven products and solutions. Leveraging her background in data analytics and strategic management, she plays a crucial part in enhancing the company's data science capabilities.
Previous Roles at MassMutual
Before becoming a Product Manager in Data Science, Laurel Jones worked at MassMutual in several capacities. She was a Data & Reporting Analyst from 2020 to 2022, where she handled data analysis and reporting functions. Laurel began her journey at MassMutual as a Strategic MBA Intern in the Enterprise Technology & Experience (ETX) department from 2019 to 2020.
Experience at Mood Media
Laurel Jones held multiple roles at Mood Media, including Training Manager for Client Satisfaction from 2014 to 2018, Lead Premier Service Manager for five months in 2014, and Premier Service Manager from 2012 to 2013. Her responsibilities ranged from client satisfaction to service management, solidifying her expertise in customer relations.
Role at DMX, Inc. (Formerly DMX Music)
Laurel Jones worked at DMX, Inc. as a Client Satisfaction Supervisor from 2011 to 2012 and as a Client Satisfaction Professional from 2009 to 2011. She focused on ensuring client satisfaction and enhancing service quality during her tenure at the company.
Educational Background
Laurel Jones earned her Master of Business Administration (MBA) in Business Analytics from the Isenberg School of Management, UMass Amherst, from 2018 to 2020. She also holds a Bachelor of Arts (B.A.) in French and Quebec Studies from Bishop's University, where she studied from 2005 to 2009.