Lauren Janusonis
About Lauren Janusonis
Lauren Janusonis is the Digital Customer Care Director at MassMutual, with a background in business management and extensive experience in operations support and sales.
Current Role at MassMutual
Lauren Janusonis currently serves as the Digital Customer Care Director at MassMutual. In this role, she is responsible for implementing new processes and technologies that significantly reduce turnaround times. Her efforts in utilizing continuous improvement methodologies have driven team results and improved customer experiences, showcasing her focus on efficiency and customer satisfaction.
Previous Experience at MassMutual
Before taking on her current role, Lauren Janusonis held several positions at MassMutual. From 2018 to 2021, she served as the Director of Life & Disability New Business Operations Support. Prior to that role, she worked as an Operations Support Specialist from 2015 to 2018 in the Springfield, Massachusetts area. Throughout these roles, she developed collaborative team cultures that enhanced performance and customer satisfaction.
Work Experience at Lia Auto Group
Lauren Janusonis worked as an Internet Sales Consultant at Lia Auto Group from 2011 to 2015. During her four-year tenure at Lia Nissan/Lia Volkswagen, she gained valuable experience in sales and customer interaction, which laid the foundation for her subsequent roles in the financial services industry.
Education and Academic Background
Lauren Janusonis holds a Bachelor of Science in Business from Bay Path College, where she studied Business Management. Her academic background has equipped her with the knowledge and skills necessary for her various roles in operations and customer care.
Expertise in Process Improvement
Lauren Janusonis is known for her expertise in streamlining and standardizing workflows to increase efficiency. Her detail-oriented approach and proven track record in the financial services industry demonstrate her ability to effectively implement continuous improvement methodologies, driving team results and enhancing customer experiences.