Lauren Lapointe
About Lauren Lapointe
Lauren Lapointe is the Digital Customer Care Director at MassMutual, with a background in business management and extensive experience in operations support and sales.
Title
Lauren Lapointe serves as the Digital Customer Care Director at MassMutual. In this role, she focuses on overseeing digital customer service operations, aiming to enhance client experiences through efficient processes and methodologies.
Professional Background at MassMutual
Before her current position, Lauren Lapointe worked in various capacities at MassMutual. From 2018 to 2021, she served as the Director of Life & Disability New Business Operations Support. Prior to that, from 2015 to 2018, she was an Operations Support Specialist in the Springfield, Massachusetts Area. Throughout her tenures, she implemented new processes and technologies that significantly reduced turnaround times.
Experience at Lia Auto Group
Lauren Lapointe spent four years from 2011 to 2015 at Lia Auto Group as an Internet Sales Consultant. In this role, she was responsible for driving online sales initiatives for Lia Nissan and Lia Volkswagen, demonstrating her versatility in different roles within the business spectrum.
Education and Expertise
Lauren Lapointe holds a Bachelor of Science in Business from Bay Path College, where she studied Business Management from 2009 to 2013. Her academic background has provided her with a foundational understanding of business principles, which she has applied throughout her career.
Professional Skills and Focus Areas
Lauren Lapointe is known for her expertise in utilizing continuous improvement methodologies to drive team results and enhance customer experiences. She focuses on streamlining and standardizing workflows to increase efficiency. Additionally, she has a reputation for developing collaborative team cultures, which enhance productivity and team morale.