Lea Daigneault
About Lea Daigneault
Lea Daigneault is a Forecaster and Workforce Management Analyst at MassMutual with over a decade of experience in member services and workforce management roles.
Title: Forecaster/ WFM Analyst
Lea Daigneault currently holds the position of Forecaster/ WFM Analyst at MassMutual. She has been with the company for over seven years, starting in May 2016. In this role, she specializes in workforce management and forecasting, particularly within the insurance industry. Lea's extensive experience and deep understanding of workforce dynamics make her an invaluable asset to the company.
Previous Experience at BMC HealthNet Plan
Before joining MassMutual, Lea Daigneault worked at BMC HealthNet Plan as a Member Services Supervisor from 2013 to 2015. In her role, she was responsible for overseeing member services operations and ensuring high levels of customer satisfaction. Her two-year tenure at BMC HealthNet Plan contributed to her comprehensive understanding of member services, preparing her for future roles in the industry.
Experience at Health New England
Lea Daigneault spent a significant part of her career at Health New England. Initially, she held the position of Senior Member Service Representative from 2006 to 2010 in Springfield, Massachusetts. She then transitioned to the role of Member Services Supervisor-Special Accounts, which she held from 2010 to 2013. Over these seven years, Lea developed a strong background in managing special accounts and member services in the healthcare sector.
Education and Academic Background
Lea Daigneault studied at Holyoke Community College, where she achieved an Associate of Arts and Sciences (A.A.S.) degree in Business Administration and Management, General. Her educational background has equipped her with foundational knowledge in business administration, further supporting her roles in workforce management and member services.
Specialization in Workforce Management
With over a decade of experience in member services and workforce management roles, Lea Daigneault has developed strong expertise in workforce management and forecasting. Her ability to analyze workforce data and predict trends has been instrumental in streamlining operations at MassMutual, thus helping the company achieve its business goals more efficiently.