Liliana Dragomanu
About Liliana Dragomanu
Liliana Dragomanu is a Business Analyst at MassMutual in Bucharest, Romania, with a background in project management and technical coordination at Ericsson.
Current Role at MassMutual
Liliana Dragomanu currently serves as a Business Analyst at MassMutual in Bucharest, Romania. In this role, she leverages her extensive expertise in automation and integration projects to enhance operational efficiency. Her background in various technical and managerial roles equips her with the skills needed to analyze business needs and translate them into technical solutions.
Experience at Ericsson
Liliana Dragomanu worked at Ericsson in multiple capacities over a span of 11 years. From 2015 to 2022, she served as a Project Manager in Bucharest, Romania. She previously held roles as a Technical Coordinator from 2012 to 2014 and as a Service Desk Technician from 2011 to 2012. During her tenure, she managed GSMA Certification Audit projects to ensure compliance with industry standards.
Early Career in Customer Service
Before diving into technical and managerial roles, Liliana Dragomanu began her career in customer service. She worked as a Customer Service Representative at COSMOTE Mobile Telecommunications S.A. from 2008 to 2009 and at Vodafone from 2006 to 2007. These roles helped her develop strong interpersonal skills and the ability to efficiently manage user and professional requests.
Educational Background
Liliana Dragomanu holds a Bachelor's degree in Electronics, Telecommunications, and Information Technology from the University POLITEHNICA of Bucharest. She studied at the university from 2002 to 2008. Her academic background laid a strong foundation for her subsequent roles in IT support and project management in the telecommunications sector.
Technical Support Experience
Liliana Dragomanu has a solid background in IT support, having worked as an IT technician in the telecommunications sector. Her role involved providing technical support and solutions, enabling her to quickly and effectively respond to user and professional requests. This experience complements her current and previous roles in automation, integration, and project management.