Lindsay Folsom, MBA
About Lindsay Folsom, MBA
Lindsay Folsom, MBA, is the Sr Insurance Operations Director at MassMutual, with extensive experience in various roles within the company and a background in business administration and marketing.
Title
Lindsay Folsom currently holds the position of Senior Insurance Operations Director at MassMutual.
Company
Lindsay Folsom is employed at MassMutual, a well-known insurance and financial services company. She has spent several years at MassMutual in various capacities, showcasing her extensive experience within the company.
Education and Expertise
Lindsay Folsom has a Master of Business Administration (MBA) in Business Administration and Management from Southern New Hampshire University, which she completed over six years from 2011 to 2017. She also holds a Bachelor of Business Administration (BBA) in Marketing from St. Bonaventure University, obtained between 2001 and 2005. Additionally, she holds FINRA Series 6 & 26 licenses, affirming her qualifications in the financial industry.
Background
Lindsay Folsom's career at MassMutual began in 2006 as a Call Center Representative. Over the years, she progressed through various roles, including Relationship Manager, Call Center Director - Annuities, and Insurance Operations Director. She transitioned to her current role as Senior Insurance Operations Director after gaining extensive experience in insurance operations and customer service. Lindsay also has experience as a Sales & Marketing Coordinator at Atlas Van Lines/Roger Sitterly & Son.
Achievements
Lindsay Folsom leads a team of service center professionals focused on servicing in-force life insurance policies at MassMutual. She oversees the implementation of a hybrid processing model and supports digital adoption initiatives within her department. Lindsay utilizes a lean continuous improvement mindset to evolve operational teams. She is known for engaging associates and improving customer experience through transparent leadership and humor.