Lisa Maurer
About Lisa Maurer
Lisa Maurer is the Director at MassMutual Financial Group, with extensive experience in financial services operations and customer service.
Title and Current Role
Lisa Maurer currently holds the position of Director at MassMutual Financial Group. She is responsible for leading contact center and concierge service teams within the organization. Maurer's role involves overseeing crucial operational functions to ensure that customer service standards are upheld, especially concerning life and annuity products.
Career Background at MassMutual Financial Group
Lisa Maurer has a long history with MassMutual Financial Group, beginning her career at the company in 1996. She initially served as a Relationship Manager for 14 years, a role that ended in 2010. Concurrently, she worked as a Director from 1996 to 2009, spending 13 years in this capacity. Her extensive tenure at the company underscores her deep understanding of the business and a wealth of experience in financial services operations.
Educational Background
Lisa Maurer holds an MBA from Western New England University, which she pursued from 1997 to 2000. Prior to her MBA, she studied Liberal Arts with a concentration in Human Resources at Saint Anselm College from 1991 to 1995, earning a BA. Her academic background provided her with a strong foundation in human resources and business management.
Expertise in Financial Services Operations
With over two decades of experience in financial services operations, Lisa Maurer has developed significant expertise in customer service, particularly in handling life and annuity products. As a FINRA Registered Principal, she possesses a thorough understanding of industry regulations and standards. Her skills in identifying talent and driving operational success have been proven throughout her career at MassMutual Financial Group.