Loraine Crean Bernard
About Loraine Crean Bernard
Loraine Crean Bernard is the Head of Program & Delivery Management at MassMutual Strategic Distributors, with extensive experience in financial services and a background in business administration.
Current Position at MassMutual
Loraine Crean Bernard is currently serving as the Head of Program & Delivery Management at Mass Mutual Strategic Distributors. In this role, she is responsible for leading initiatives related to new technology implementation, regulatory changes, and client onboarding. Her focus is on driving process efficiency and enhancing customer experience through strategic project execution and change management.
Previous Experience at Lincoln Financial Group
Loraine Crean Bernard spent a significant portion of her career at Lincoln Financial Group, where she held various positions over 12 years. From 2014 to 2020, she was Assistant Vice President, Strategic Sales Liaison/Relationship Management. During this time, she managed relationships and ensured seamless integration between sales and operations teams. Prior to this role, she served as Assistant Vice President Operations from 2008 to 2014, focusing on operational efficiency and process improvement.
Educational Background
Loraine Crean Bernard has a strong educational background that complements her professional experience. She earned a Bachelor's degree in Business Administration from the National University of Ireland. Furthering her expertise, she completed the Executive Leadership Program at Cornell University, where she received a certificate in 2020.
Specialization and Expertise
Loraine Crean Bernard has developed a deep understanding of the Financial Services landscape, specializing in Life/Annuity Insurance Operations, Lean Six Sigma/process efficiency, and mergers/acquisitions. She is also well-versed in relationship management, agent/firm contracting, and analytical problem-solving. Her expertise extends to business integration, transformation, and budget/expense management, making her a versatile leader in her field.
Leadership and Team Building
In her leadership roles, Loraine Crean Bernard is known for building high-performing teams and promoting a diverse culture where opinions and ideas are valued. She emphasizes the importance of inclusive and collaborative approaches to executing successful projects. Her leadership style focuses on aligning business strategy with customer needs and experiences, ensuring that every customer interaction is an opportunity to differentiate the business.