Lori House
About Lori House
Lori House is the Director of MMSD New Business & Customer Care at MassMutual, with over 27 years of experience in strategic business leadership across various industries.
Title
Lori House is the Director of MMSD New Business & Customer Care at MassMutual. She oversees the departments dedicated to new business initiatives and customer care operations.
Current Role at MassMutual
Lori House is currently serving as the Director of MMSD New Business & Customer Care at MassMutual in Springfield, Massachusetts. In this position, she is responsible for leading efforts related to new business development and ensuring high levels of customer service.
Previous Roles at MassMutual
Before her current role, Lori served as the Business Execution Lead (Product Owner) for New Business & Underwriting from 2018 to 2020, and as the Director for Life New Business & Underwriting from 2016 to 2018. During these terms, she directed pivotal new business and underwriting operations.
Experience at Lincoln Financial Group
From 2012 to 2014, Lori House worked at Lincoln Financial Group as AVP, Client & Administrative Services, Retirement Plan Services, based in Fort Wayne, Indiana. She was responsible for overseeing client services and administrative functions within the retirement plan services department.
Experience at Sun Life Financial
Lori held the role of AVP, Individual New Business at Sun Life Financial from 2002 to 2012 in Wellesley Hills, MA. She led the new business division for individual insurance products and managed large-scale business transformations.
Education and Expertise
Lori House studied Education & English at the University of Massachusetts Amherst and earned a BA. She also holds a General Banking Degree from the New England School of Banking and a Project Management Certificate from Worcester State College. Her educational background has contributed significantly to her extensive experience and strategic leadership skills in various industries, including retirement plan services, individual life/annuities insurance, and banking.