Madelyn Pagan
About Madelyn Pagan
Madelyn Pagan is a Case Management Specialist at MassMutual and an Employee Benefits Professional at Xperience Benefits, with extensive experience in insurance and administrative roles.
Current Roles at MassMutual and Xperience Benefits
Madelyn Pagan serves as a Case Management Specialist at MassMutual, operating remotely. In this role, she provides customer service to field agencies and works closely with MMFA field office staff, advisors, new business coordinators, and underwriting partners. She reviews all life insurance new business submissions, gathers additional information, seeks corrections when necessary, and processes complex applications. Additionally, she issues policies once deemed in good order. Concurrently, she is an Employee Benefits Professional at Xperience Benefits, located in Orlando, Florida.
Previous Experience at Primerica, Aflac, and Family First Life
Madelyn Pagan has extensive experience in the insurance and benefits industry. She worked as a Representative at Primerica for 8 months from 2019 to 2020 in the Orlando, Florida area. She also served as a Benefits Advisor at Aflac from 2019 to 2021 for 2 years. In addition, she held the position of Life Health Insurance Agent at Family First Life for 1 year from 2019 to 2020.
Tenure at Reed Group and Previous Roles in Human Resources
From 2014 to 2019, Madelyn Pagan was employed by Reed Group as a Short Term Disability Case Manager in Orlando, Florida, where she managed disability cases with a focus on short-term periods. Prior to that, she served as an Accounting & Human Resources Officer and Office Manager/Administrative Assistant at GBC, Inc. in Guaynabo, Puerto Rico. Additionally, she worked for three years as Office Manager at Global Protection Group in San Juan, PR, and for three years as an Administrative Assistant at Scotiabank in Santurce, PR.
Early Career in Payroll and Human Resources
Madelyn Pagan embarked on her career in the finance and human resources sectors. She worked as a Payroll Officer at Banco Santander de Puerto Rico from 1998 to 2002, and earlier as a Human Resources Assistant at Condado Beach Trio Hotel from 1995 to 1997. These roles laid the foundation for her extensive experience and skills in managing both payroll and human resources functions.
Educational Background and Academic Achievements
Madelyn Pagan holds a Bachelor's degree in Labor Relations from the University of Puerto Rico (UPR), where she studied from 1989 to 1995. This solid academic foundation has been instrumental in her successful career in case management, insurance, and human resources.