Magdalena Zorrilla
About Magdalena Zorrilla
Magdalena Zorrilla is a Customer Service Representative at Massmutual Financial Group in Springfield, Massachusetts, with a background in residence hall management and security coordination.
Current Title and Company
Magdalena Zorrilla currently holds the position of Customer Service Representative at MassMutual Financial Group, located in Springfield, Massachusetts, United States. In this role, she is responsible for handling customer inquiries, providing information about financial products, and ensuring a positive experience for clients.
Previous Roles at American International College
Magdalena Zorrilla served as Residence Hall Director at American International College from 2015 to 2017. During her tenure, she directed residence hall operations, managed student housing, and coordinated residential life programs. Her responsibilities included overseeing residence hall staff and ensuring a supportive living environment for students.
Experience at University of Massachusetts Amherst
Magdalena Zorrilla has extensive experience working at the University of Massachusetts Amherst in various capacities from 2011 to 2015. She was an Area Supervisor (2011-2013), overseeing multiple residence halls. She also held roles as Resident Assistant, Dispatcher, Shift Supervisor, and Head Schedule Coordinator. In these roles, she ensured the safety and well-being of students, managed emergency calls, coordinated security schedules, and provided leadership within the residence halls.
Academic Background
Magdalena Zorrilla earned her Bachelor's degree from the University of Massachusetts Amherst, where she studied Psychology, Criminal Justice, and Sociology from 2011 to 2015. Her academic background provided a strong foundation for her various roles in student services and residential life.