Marina Halmers
About Marina Halmers
Marina Halmers is a Client Service Specialist at MassMutual in Phoenix, Arizona, with a diverse background in customer service and family ministries.
Current Position at MassMutual
Marina Halmers is currently serving as a Client Service Specialist at MassMutual in the Phoenix, Arizona Area. Alongside this role, she also works as a Client Service Representative. In her current roles, Marina assists other Customer Service Representatives with questions, research, and problem-solving. Additionally, she handles escalated calls and resolves issues within an inbound call center environment.
Previous Roles at Bank of America
Marina Halmers worked at Bank of America in the Phoenix, Arizona Area as a Preferred Relationship Specialist for one year from 2016 to 2017. Prior to that, she was employed as a Teller in Enfield, CT from 2015 to 2016. In these roles, she developed her expertise in customer relationship management and financial services, providing high-quality service to clients and managing daily banking operations.
Early Career and Other Positions
Marina Halmers started her career as a Teller/Customer Care Representative at Rockville Bank in Hartford, Connecticut Area, working there for six years from 2000 to 2006. She was also employed at JoAnn Fabrics and Crafts in the Hartford area as a Customer Service Representative/Cash Office for one year from 2006 to 2007. Additionally, between 2007 and 2009, she worked as a Childcare Provider for a private employer in Hartford, and from 2010 to 2012, she served as Co-Director of Family Ministries at Emanuel Lutheran Church in Manchester, CT.
Educational Background
Marina Halmers holds a Master's degree in Christian Education and Family Ministries from the Lutheran School of Theology at Chicago, where she studied from 2012 to 2014. She also earned a Bachelor of Arts (B.A.) in Psychology from Central Connecticut State University, completing her studies there from 2010 to 2012. Her educational background in psychology and family ministries underpins her client service roles, equipping her with the knowledge and skills to effectively manage client relationships and support services.
Experience as a Companion and Homemaker
Before transitioning to roles in financial and client services, Marina Halmers worked as a Companion and Homemaker at A Caring Hand in Vernon from 2014 to 2015 for 11 months. This role involved providing personal care and support to individuals, reflecting her diverse skill set and ability to adapt to various professional environments.