Mark Pedro
About Mark Pedro
Mark Pedro is the Head of Compliance Solutions & Operations at MassMutual, with extensive experience in process improvement and operations management.
Head Of Compliance Solutions & Operations at MassMutual
Mark Pedro currently holds the position of Head Of Compliance Solutions & Operations at MassMutual. In this role, he is responsible for leading operations functions including budget planning, staffing, and demand & capacity within the compliance department. He also guides the development of business objectives and improvement strategies to reduce risk and enhance processes. Additionally, he mentors senior leaders on areas of key focus to promote process improvement.
Professional Experience at MassMutual
Mark Pedro has an extensive history with MassMutual, spanning multiple roles over more than two decades. He began as a Case Manager from 2000 to 2002 in Springfield, Massachusetts, before transitioning to Project Manager from 2002 to 2004. He then held a position in Sales Operations from 2004 to 2007 in Enfield, CT, followed by Associate Director from 2007 to 2008. Between 2008 to 2012, he served as a Lean Change Consultant, leveraging his Lean Six Sigma Black Belt certification. From 2012 to 2016, he held the role of Assistant Vice President - Continuous Improvement.
Educational Background
Mark Pedro holds a Bachelor of Science in Financial Management and a Minor in Commercial Recreation and Tourism from Westfield State University, where he studied from 1998 to 2000. His educational background provides a solid foundation for his roles in compliance and operations.
Certifications and Technical Expertise
Mark Pedro is certified as a Lean Six Sigma Black Belt, which highlights his expertise in process improvement methodologies. He is also a Microsoft Excel Power User and proficient in Visual Basic Script Editor, showcasing his advanced technical skills in scripting and automation. These competencies are critical in his role, where he deploys demand and capacity tools to support skill development and forward-thinking initiatives.