Matt Dominici
About Matt Dominici
Matt Dominici is the CX Manager at MassMutual and Founder & Principal at Sticky Note Labs, with a diverse background in marketing and innovation across various industries in Greater Boston.
Current Role at MassMutual
Matt Dominici currently holds the position of CX Manager at MassMutual in Greater Boston. In his role, Matt focuses on customer experience strategies, ensuring MassMutual's clients receive exceptional service and support. His extensive background in design thinking and customer segmentation plays a critical role in his day-to-day responsibilities. His commitment to integrity, respect, enjoyment, and inspiration guides his approach to enhancing customer interactions at MassMutual.
Professional Experience in Marketing and Strategy
Throughout his career, Matt Dominici has gained diverse experience in marketing and strategy across various industries. His roles have included Senior Innovation Lead at Blue Cross Blue Shield of Massachusetts, Associate Director of Experience Strategy at Digitas North America, and Marketing Lead at Staples' Digital Innovation Lab. His work has consistently involved using empathy and design thinking to create immersive customer experiences, demand generation, and product marketing.
Founder & Principal at Sticky Note Labs
In addition to his role at MassMutual, Matt Dominici is the Founder & Principal of Sticky Note Labs, based in Greater Boston. Through Sticky Note Labs, Matt leverages his expertise in digital strategy, customer insights, and innovation to assist businesses in solving complex problems and developing robust marketing strategies. His entrepreneurial venture showcases his passion for addressing new challenges and providing fresh perspectives on business ideas.
Educational Background
Matt Dominici holds an MBA from Babson F.W. Olin Graduate School of Business, where he studied Marketing. He also earned a Bachelor's degree in Liberal Arts from Bates College. His education has equipped him with a solid foundation in both traditional and digital marketing, further enhancing his ability to analyze market trends and implement effective marketing strategies.
Early Career and Legal Experience
Before transitioning into marketing and strategy roles, Matt Dominici accumulated significant legal experience. He worked as a Senior Associate in Legal at Hancock Natural Resource Group and as a Corporate Paralegal at Foley & Lardner LLP and Testa, Hurwitz & Thibeault, LLP. This legal background has provided him with a unique perspective on contract negotiation, partnership identification, and managing mergers and acquisitions. His ability to synthesize insights from both legal and business domains has been a valuable asset throughout his career.